★★★☆☆25.6.2026
The Aircall app is not ready for organizational adoption. It works great for single users, but we could not get the integration to properly record lead/deal contacts by rep. The integration required elevating each user to admin level privileges and having them configure their own installation, which is a security/financial risk and requires substantial support to install and does not properly control for standardization across a team.
★★☆☆☆24.3.2026
Aircall has everything I need as a standalone calling platform and the integration works fine for a single admin user, but the specific Pipedrive/Aircall integration is not ready for organizational users. Getting the integration fully setup so that calls are correctly recorded and attributed requires granting admin privileges to each user and having them complete installation and authorization of the integration one at a time. Poorly controlled admin privileges are a risk (despite being able to demote after installation) and non-technical, part-time staff have not been able to navigate setup independently.
★★★☆☆15.3.2026
prefer the old app. New one is confusing.
★★★★☆16.2.2026
would love the ability to set up SMS automations.
★★☆☆☆15.10.2025
It is hit or miss. wish i could summarize each call as a note in the customer profile. tried setting up an API to do this but didn't get anywhere
★★★★☆14.10.2025
Manque de simplicité
★☆☆☆☆23.9.2025
awful signal - couldn't hear me
★★★☆☆7.8.2025
Unterwegs sehr schlechter Empfang
★★★☆☆30.1.2025
Sometimes it's great sometime I have to restart my computer 15x a day to be a competent salesperson
★★★☆☆10.10.2024
its easy however it has syncing issues with Pipedrive.
Its also does not allow pics to be sent.
★☆☆☆☆8.10.2024
Terrible. We moved to another provider due to poor experience. The customer service we received was probably the worst we've experienced, it took a week to hear anything about an enquiry, our new service provider responds within 10 mins when there's an issue.
★★★★☆20.9.2024
parfois la qualité du son n'est pas terrible autrement, super
★★★★★18.7.2024
Great app - Super easy to use, works flawlessly for those that suffer from the initial stutter upon answer from their current provider, has a tonne of simple routing PABX style options, integrates with PipeDrive flawlessly, and also now transcribes calls to text for easy as hell note taking!
★★★☆☆18.7.2024
great but my phone hanged up unexpectedly
★★★★★5.6.2024
suits us perfectly. goes with finnish cell numbers which is critical for us.
★★★☆☆16.5.2024
Could be more integrated with Pipedrive. I'd love to be able to tag a call result and have it show up in Pipedrive with a more user friendly output
★★★★★8.5.2024
Great intergration
★☆☆☆☆18.4.2024
Fuck Aircall.
★★★☆☆22.11.2023
note clear how to use and store contacts, every single contact shows as Aircall number ########
★★☆☆☆21.11.2023
Teilweise werden Calls nciht übertragen; ständig sind unterschiedliche Namen angegeben, wohl wer die Integration aktiviert hat, macht aber keinen Sinn, weil man doch auf den ersten Blick sehen will, wer mit dem Kunden gesprochen hat, egal, wer die Integration aktiviert hat.
★☆☆☆☆16.11.2023
Los valores que los Report nos dan en la plataforma de Aircall, no siempre son válidos.
No tiene un power dialer que podamos incluir en el CRM.
Creo que cambiaré pronto.
★★☆☆☆16.11.2023
Repetitive calls shown, and cannot change contact info
★★★☆☆16.11.2023
no aircall dashboard in pipedrive
★★★★☆24.4.2023
The Aircall V2 App works seamlessly and set-up is extremely easy. Our Sales Teams is happy with it's functionalities and hopes more will be added in the future. Highly recommend installing this if you want your Sales team to focus even more on selling your product.