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BESCHREIBUNG

Softphone.Pro is a SIP softphone for Windows and macOS. It's designed for call center agents and sales professionals. • **Integration with Pipedrive** Softphone.Pro for Pipedrive CRM displays contact or company names matching the caller phone number in the incoming call notification and active calls windows. You can also click on the contact's full name to open its page in Pipedrive CRM. • **Save time and answer calls faster** Call center agents use their softphones hundreds of times a day. That's why we've created a friendly interface with larger buttons. Perform any action in just two clicks. • **Gauge performance metrics easily and in real-time** Analyze staff performance with 15 online reports, charts and a detailed call log with a click-to-play feature. For more in-depth analysis, export your call log data to Microsoft Excel with just a few clicks. • **Webcam monitoring, screen capture** With the help of our webcam monitoring and screen capturing function, you can listen to the agent's conversation or observe their actions during the call and ACW and see what they do all day. • **Remote configuration and security** Your team will install a pre-configured program, so IT specialists don't need to set up and establish a remote connection to their computer. Plus, users can't view or update softphone settings by themselves.

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