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Kixie PowerCall & SMS
Kixie · Nurture my leads · Kostenpflichtig
Kixie is the #1 client engagement solution for revenue teams Pipedrive, with multi-line PowerDialing, automated calling and texting, and so much more.
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REVIEWS
162
⌀ RATING
4.0
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INSTALLS
MOMENTUM
WETTBEWERB · NURTURE MY LEADS
AppReviewsRatingMomentum
AlertBrew.com00.0
Bonjoro34.0
BulkSMS for Pipedrive00.0
Burst SMS for Pipedrive12.0
CloudTalk: AI Dialer & CTI for Pipedrive2074.0
Company Lookup by Dáváme00.0
Company VAT Lookup15.0
ControlHippo AI Chat Agents2884.5
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BESCHREIBUNG
Kixie is a powerful calling and texting engagement platform for Pipedrive. Kixie's suite of advanced features leverage the power of AI and automation so revenue teams can perform at the highest level. Calls, texts, dispositions and activities are logged automatically in Pipedrive, eliminating the need for the tedious manual record-keeping that slows down salespeople in their day-to-day activities. ### Key Features: - **Multi-line PowerDialer:** Boost productivity tenfold by dialing up to 10 numbers simultaneously - **Seamless integration** logs calls, call recordings and summaries, outcomes, text messages, and other activities to Pipedrive - **ConnectionBoost:** Advanced local presence lets users call from a number with the same local area code as the person they’re calling - **Conversation Intelligence** leverages AI to track sales calls, coach your team, and automatically log call summaries in Pipedrive - **Automatic DNC list compliance** makes it easy to follow DNC regulations without bogging your agents down with unnecessary manual list-checking - **Live call coaching** allows managers to listen to live calls and "whisper" advice or feedback to trainees - **Voicemail drop:** Leave custom pre-recorded messages with a single click, without having to wait for the “beep” - **SMS templates** with dynamic fields - **Click-to-call** from Pipedrive, and any other webpage - **Full suite of call center features** including IVRs, ring groups, call queues, and dynamic routing
REVIEWS (162)
★☆☆☆☆18.6.2026
Not a good experience, do not log any of my SMS messages, have to copy manually. Calling features - but logging calls, VM and SMS vs manual would be great. Otherwise, this integration is lacking
★☆☆☆☆16.4.2026
Kixie is the worst app ever.
★★☆☆☆6.2.2026
Bad voice quality
★★★☆☆29.1.2026
It's really hard to work with as it has a lot of errors, the phone app is worst, as it has a lot of bugs and constantly fails
★★★★★22.11.2025
SUPER EASY
★★★★★20.11.2025
I love using Kixie!
★★☆☆☆17.11.2025
Almost as bad and frustrating as this prompt coming up over and over
★★★★★24.10.2025
na
★★★★★23.10.2025
good
★★★☆☆16.10.2025
trash
★☆☆☆☆8.10.2025
there are issues with it, overall is easy, but it's missing a key element....
★☆☆☆☆1.10.2025
horrible dialer, awful app, terrible texting, glitchy as hell, Straight up dog
★☆☆☆☆25.9.2025
not easy, plagued with a lot of performance issues.
★★★★★22.8.2025
100% recomendable
★★★★★13.8.2025
very simple to yse
★☆☆☆☆17.7.2025
A lot of bugs
★★★★★9.7.2025
Awesome CRM software
★★★★★3.4.2025
Working Great So Far!
★★☆☆☆10.3.2025
Edit: Have been using it for a few years. It is consistently breaking, we do not get calls and voicemails. It is not a great app for our remote team in sales and operations. We miss a lot of business and miss a lot of current customers
★★★☆☆3.3.2025
Overall good. Few points that need fixing: some numbers don't dial and when sending SMS - sometimes it blocks and and I have to re-start the app.
★☆☆☆☆25.2.2025
Freezes up, closes out all the time. Doesn't always connect with the PipeDrive integration we use for our CRM. I'd recommend a different phone platform if it was my choice.
★☆☆☆☆18.2.2025
Kixie needs refreshing often and signal cuts out frequently
★☆☆☆☆4.2.2025
Kixie is the worst app i have used for calling. It is constantly switch audio inputs and outputs. It sends texts to the wrong contacts. its doesn't display updated out going and incoming call records.
★☆☆☆☆30.1.2025
very laggy, crashes too often
★☆☆☆☆3.12.2024
Not a bad product but the integration constantly breaks and Kixie seems to just put it on the back burner so you generally have a mainly stand alone dialer. They seem to not really take this integration seriously. At this point I really dont think pipedrive has a quality phone product that integrates with it and because of that I would actually look for a different CRM if having a stable dialer is an important factor for you.
★★★★★24.10.2024
Easy and simple!
★★★★★16.9.2024
Use friendly.
★★☆☆☆12.9.2024
Constantly disconnects from audio devices and needs to be closed and reopened to update call and SMS history
★☆☆☆☆26.7.2024
bad sound quality
★★★☆☆23.7.2024
have to reset the app too often due to glitches in the software
★★★★☆2.7.2024
The details could flow through better
★★☆☆☆12.6.2024
Constantly resets my audio devices every call
★☆☆☆☆11.6.2024
would give 0 if i could
★★★★★20.5.2024
nice
★☆☆☆☆24.4.2024
kixie sucks
★★★☆☆24.10.2023
Some calls arent pulling through to the account holder.
★★★★★18.10.2023
I like the way Kixie makes it easy to send text messages with their easy to use templates.
★★★☆☆5.10.2023
Some things work, other things are buggy.
★☆☆☆☆3.10.2023
Not as good as AirCall or JustCall
★★★★★22.9.2023
its great
★★☆☆☆14.9.2023
Cool when it works, but almost never does. Tracks things randomly despite setting it up the exact same way every time.
★★★★★11.9.2023
doing great
★☆☆☆☆3.8.2023
Sometimes it bugs out and clicking on the phone number does not auto dial. Have to restart Chrome and that doesnt always fix it.
★☆☆☆☆18.7.2023
not stable
★★★☆☆10.7.2023
SO SO
★★★★★10.7.2023
We love it!! Being able to track emails, text messages is important.
★★★★★7.7.2023
I love this Integration for pipedrive. Their Automations and and dialing services really do save me a lot of time making the cost a non-consideration.
★★★☆☆27.6.2023
I wish I could click on the name in the dialer to automatically pull up the name in my Pipe Drive.
★☆☆☆☆13.6.2023
many bugs!!!!
★★★★★13.6.2023
excellent
★★★★☆13.6.2023
Awesome!
★★★★★2.6.2023
I highly recommend the Kixie Application! Their customer service is exceptional and their application has improved significantly over the years. It's been a great help to our team, enhancing our productivity and efficiency. Kixie's commitment to excellence is truly impressive. If you're looking for a reliable solution with outstanding support, look no further. Kixie is the way to go!
★★★★★30.5.2023
Very easy switch and great customer service so far. Miles ahead of our old provider and Lightyears ahead of Ring Central, who is literally holding our numbers for ransom. Kixie is full of honest people who are dedicated to working hard and being efficient while doing so. Best company decision we could have made!
★★★★☆21.5.2023
Their support team could use a lot of work. When the integration is not performing and my team asks for assistance, they are not able to help because they expect people that do not work for their company to know all about their integration instead of being able to explain things in simpler terms. Other than that, kixie is very useful.
★★★★★19.5.2023
At first I was disappointed with the service. They sent me an email asking for a survey. So naturally I gave them a bad review. After about 2 hours of leaving my review, they gave me a phone call and helped me with all my issues. This is a level of service I have never seen before.
★★★★★17.5.2023
As an Inside Sales Consultant, having created dozens of inside sales teams, I can say that Kixie with Pipedrive for the small to midsize company is far superior to any other option. Kixie, hands down, is at the top of its market regarding dialers by function, connectivity, integrations, and price. I've tried all sorts of newer and the latest as they arise on the marketplace...nothing checks all the boxes like Kixie.
★★☆☆☆15.5.2023
Kixie does not integrate well with pipedrive. a lot of problems
★★★★★9.5.2023
Cuts my work load in half!
★★★★★27.4.2023
Dials much quicker and can complete calls in half the time I would without this!
★☆☆☆☆24.4.2023
We have a lot of issues with kixie
★☆☆☆☆24.4.2023
Calls were constantly dropped and made it hard to discuss calls.
★★☆☆☆20.4.2023
Always seems to have issues working with Pipedrive - to the point where we count on it not working. But when it works it works.
★★★★☆20.4.2023
It has bridged the gap for us for texting from Pipedrive. I just wish it was fully integrated, not having to open a plugin in order to SMS with our leads.
★★★☆☆18.4.2023
SOMETIMES IT LAG
★★★★★29.3.2023
So far we like the system, we are in the early phases of integrating Pipedrive with Kixie.
★★★☆☆24.3.2023
glitches from time to time
★☆☆☆☆15.3.2023
It doesn't always work
★★★☆☆14.3.2023
I am having difficulty with the app opening many times on its own., I have it minimized and it randomly opens up and covers what I am working on, I need to wait for it to stop and then close or minimize again. Even if I close it , it will re open on its own. Very annoying
★★★☆☆13.3.2023
Average
★★★★★9.3.2023
Loving KIXIE, have tried a bunch to find the best product, this works seamlessly and affectively and their customer service is above and beyond what I have found anywhere else, highly recommend!
★★★★★24.2.2023
Always helpful. Service at its best.
★★★★★10.2.2023
Much Quicker Dialing and the VM drops saves me so much time that I increased production.
★★★★★3.2.2023
Kixie was amazing and friendly to use, all chat support was superb! kudos to all of them!
★★★★★3.2.2023
Ryan with Kixie was great, he helped problem solve an agents phone number issue we thought was a lost cause. Thanks again!
★★★★☆25.1.2023
I like it as all my convos, recordings and SMS are in one place!
★★★★★18.1.2023
I like it
★★★★★18.1.2023
better team than Mac and Cheese
★★★★★11.1.2023
Great connectivity options and support. Love Kixie and Pipedrive!
★★★★★9.1.2023
Great app and integration with Pipedrive
★★★★★2.1.2023
It's awesome!
★★★★☆13.12.2022
There seem to be a lot of days when the program has problems calling out, it would be great if it was consistent and if problems were a rare occurence.
★★★★★13.12.2022
Great product with excellent features and ease of use.
★☆☆☆☆27.10.2022
terrible leave me alone
★★★★☆24.10.2022
Decent integration, audio could be slightly more consistent.
★★★★★19.10.2022
excellent
★★★☆☆18.10.2022
1. the software wont let you dial extensions. 2. I'm constantly being logged out of the app. 3. Sometimes it just doesnt dial.
★★★★★18.10.2022
Easy to use
★★★★★18.10.2022
Works awesome!
★★★★☆18.10.2022
I like how you can write notes on the power dialer and it will upload to pipe drive.
★★☆☆☆18.10.2022
Very buggy and doesn't always have correct information and goes down at random times
★★★★★17.10.2022
useful and user friendly. Prefer the old interface where the text box doesn't cover up the thread
★☆☆☆☆27.9.2022
It kicks me out of calls, where it just logs out and I can not see when incoming calls are coming in and how to return them.
★★★★☆27.9.2022
when it works it's awesome, but the calls/texts don't always load into pipedrive and the powercall app has logged me out mid call several times recently
★★★★☆27.9.2022
Overall a good combination.
★★★★★8.9.2022
Revisiting this review to reiterate my five-star rating. It's been a great tool overall. Most recently, I've used it to get off-the-cuff testimonials that we can use to market our services. I just ask the client permission to use their quotes from the call. It's great. I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly into PipeDrive. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.
★★★★★23.8.2022
3X PRODUCTIVITY - Seriously. Not only call volume but process improvement as well. Stop dialing now - download Kixie and get their excellent support for setup. Record best voice mail drop messages relative to your specific topics and get ready for a whole new experience with outbound. You will be more relaxed - more focused - and definitely more productive. Kixie kicks !
★★★★★19.8.2022
Love Kixie! It integrates with Pipedrive so easily. You are able to set your deal stages and coordinate them with your Kixie autodialer so easily. You then are able to categorize your calls with just a dropdown list...even while on a call!
★★★★★5.7.2022
Easy to use all in one communications tool. Integrates with Pipedrive perfectly, thus, making communication efforts via text and call faster!
★★★★★30.6.2022
Love the app the best I have worked with in 20 years
★★★★★13.6.2022
Awesome platform and easy to use. I like how it integrates to all my emails and my calling app as well.
★★★★★20.9.2021
Best phone system. Integrates easily. Call logs. Local presence. VM drop. All super useful when connecting with Pipedriive as an overall sales system.
★★★★★16.7.2021
Best way to connect - period
★★★★★10.11.2020
Was not sure if Kixie was the right bet for our sales force, after speaking with Alex Mann on the support team I changed my mind. He did a great job walking us through best practices and why exactly its features are included was a great eye opener for me. Amazing tool when paired with PipeDrive!
★★★★★3.11.2020
Alex at Kixie was so helpful! Kixie was able to do everything i needed a dialer to do with my Pipedrive account. Local Presence, ring groups, queues, voicemail drops, call transfers. I'd highly recommend Kixie, their customer service is the best of the best. Its so nice to be able to email and call a support rep and have them go above and beyond to help me get set up properly. Alex & Grant have been such a great help
★★★★★27.10.2020
Kixie was just what we needed!! Local Presence dialer for Pipedrive! The best part is their customer service. They were so helpful to have us set up and also they were always there if i needed any help or questions. No other companies compared to their customer service I would 100% recommend these guys
★★★★★24.8.2020
Kixie support has been a huge help! I have loved their system and way of doing things. Very responsive and professional.
★★★★★12.8.2020
Kixie has been excellent at helping us to set up our phone numbers & integrate with Pipedrive. They are always available to answer questions! We have specifically worked with Alex, Gary, & Andy, and they have all been absolutely awesome.
★★★★★12.8.2020
Pipedrive is a fantastic CRM system that has pop-ups, task managers, chat lines, activities for any business, linked schedules, literally everything you need! You can set reminders, different access levels and everything you need from a CRM system is Pipe Drive. It has helped me take all the raw data from our start-up to a multi-million business that is easy to manage and Kixie links perfectly to the CRM and click-to-call from Google Chrome for ease of use no matter what. 5 stars. Adam B.
★★★★★6.8.2020
Kixie support has been great. It has helped me eliminate other softwares and just use Kixie for calls, automation and keeping track of customers. Its pretty much plug and play but during the onboarding call is where kixie won me over. Thanks to Alex.. Youre the Mann for opening up my eyes to more possibilities with this software. Thanks!
★★★★★17.7.2020
Kixie Support has been very helpful in helping us set up fantastic automations for calls and texts. So far everything is working well and even if something goes wrong. I know Kixie will help us figure it out. Thanks!
★★★★★29.6.2020
Love the simplicity of the app and the integration with Pipedrive just makes everything that much easier. Our team loves it and I love how it has so many features included that I honestly could not find anywhere else.
★★★★★24.6.2020
We have been using Kixie for a few years now. It gives our sales consultants the chance to simply click on a Deal or Contact in Pipedrive and it call the client. With the current Covid19 lockdown it has been invaluable to link all the calls direct to eveyone's personal mobile phone. Whenever we have any questions or wish to implement something new, Alex from Kixie is there to help!
★★★★★19.6.2020
Kixie is great in combination with Pipedrive as all I do in log on and click on the icon and it dial for me. To me one of the worst things with dialing is the actual dialing. I have the local dial function and it gives me a local number to where I am calling and I get more connections because of it. And last but not least is the conversations get saved in pipedrive if I need to listen in to what we spoke about before calling back.
★★★★★18.6.2020
Kixie is great and the extension saves us a ton of time and is real simple to use. I especially like having my calls recorded so I can jump back into a call to gather specifics and make sure each call is noted accurately. They also route my calls to my cell so I never miss an incoming call if I have to step away from my desk. Would definitely commend to anyone looking for the ultimate voice/text extension. 5 stars #teamkixie
★★★★★17.6.2020
I've used Kixie app for a couple of years now and I tell you what, I will not change to another dialer ever! It has been a powerful tool for me to reach my sales quotas. Very easy to use and Alex has just been a tremendous help from day one. You will not regret it.
★★★★★16.6.2020
I love using Kixie for my team and I. Kixie integrates with much other software which makes it very easy to link things together. Highly Recommended!
★★★★★10.6.2020
They are so quick to respond and very kind and helpful.
★★★★★9.6.2020
Given the current environment where face to face meetings have been impossible for much of our sales team, we've had to adapt our external sales team to more of an internal's role, and that has necessitated far more calling than they were normally used to. Kixie has allowed our sales team to increase their call volume by more than three-fold while keeping the ability to add notes to Pipedrive, and adding the ability to do things like add pre-recorded voicemails to aid efficiency. I would certainly recommend this application.
★★★★★9.6.2020
Kixie is simple to use and has been a game-changer for me and my team. I would recommend this because of how easy it was to set up and understand
★★★★★9.6.2020
Love Kixie, They have made it so easy to stay in contact with my clients. Would definitely recommend to other Business owners.
★★★★★8.6.2020
Very helpful for making calls and sending messages, good app.
★★★★★8.6.2020
This app has been absolutely instrumental in keeping deals information cohesive & organized. It will refresh your knowledge of a deal quicker, upload call recordings and notes from dispositions. The click to call feature is pretty good, too! Just make sure to click the phone number in red in the Pipedrive deal instead of clicking the phone icon. - Vincent Tobiaz, SEO Smooth
★★★★★4.6.2020
Kixie takes a lot of the headache out of making sure you're calling with local presence - it's automatic and integrated right into the dialer. I'm able to reach people that I'm not normally able to because of the area code I was having to dial with previously. Huge help and makes my job a lot easier.
★★★★★3.6.2020
Kixie has been very beneficial to me and my team. The automatons link up great and the SMS ability, which we use and value a lot, has been great for us and our business. I am looking forward to Kixie being apart of our sales system for the foreseeable future and would recommend it as well.
★★★★★3.6.2020
Kixie is a user friendly tool as long as you have computer and internet you can download it anywhere and dial everywhere! I don't like the new update thou because it keeps on popping notifications in my computer hope you can do something about that.
★★★★★4.5.2020
We all know that activity begets results. This tool substantially increased our teams activity while also making us more efficient. The result has been a month over month increase in sales. We can get in front of a live person in a fraction of the time that it took us previously. This has taken the headache out of smiling and dialing, now we just smile:)
★☆☆☆☆10.4.2020
I'm lukewarm on Kixie, but that isn't an option, so I gave it a thumbs down as I'm back shopping for another provider after giving it a try. Based on my trial, their integration with Pipedrive and desktop dialer worked well, but I had issues with their mobile app (e.g., calls going in/out, people not hearing me on calls, not being able to search contacts by their org) and think their pricing is high. Some of their features seem well suited for call spammers (like numbers in a local area code that don't show the true caller ID or leaving a standard voicemail), but that's not me and you can't get texting in their basic plan. I decided not to use it when they told me that I could only sign up for quarterly or annual plans, which together with the mobile issues and pricing, was too much to take.
★★★★★17.1.2020
This service and the team that runs it are absolutely top notch. The interface is easy and reliable and if anything is ever needed the support team gets back to you VERY quickly. My entire team has seen explosive sales growth. There are many great features, templates, and metrics that you can use to optimize your success. On top of that they have an iOS app which, while still being added to, is extremely handy for on the go communication with clients. Seamless integration with Pipedrive and that's absolutely critical to the success of our company. Thank you Kixie!
★★★★★27.11.2019
We just started using this app and it has made a huge difference for our sales team. Dialing has tripled, sales are increasing, and Kixie techincal customer service is top-notch. We have saved so much time integrating Kixie with our Pipedrive account. Automated emails sent with just 1 click, scheduling appointments with clients with just 1 click, and automatically links call outcomes and the call recordings to the customer and deals in Pipedrive. I would highly recommend this for small businesses that are quickly expanding and large enterprises.
★★★★★14.11.2019
I have been using Kixie daily for 2 years with an average outgoing call count 80 calls per day - over the last 2 years, Kixie has updated their technology and recently created a new user interface - the calling platform is stable, the integration with Pipedrive outstanding, but the best thing is the amazing customer support I have received from the entire team - they are not perfect - but they care and they work hard and get the technology right! Go Kixie! Recently I purchased a Chromebook - and it didn't work consistently with the Kixie extension - and Kixie put in many hours to figure this out and then reached out to me individually to inform and guide me through the fix - Jason, Aldo, Alex, Keith, George and a number of other Kixie people have impressed me with their honesty and most importantly, with the follow-through - and I don't believe there is another pipedrive integrated dialer that works with Pipedrive so seamlessly - I would recommend this vendor and reach out to speak with them - they are real people and straight shooters!
★★★★★14.11.2019
I personally use Kixie on a daily basis for over 2 years now. The platform is the next-generation, all-in-one cloud contact center solution that helps you manage and maintain customer interactions in a seamless format. Kixie provides a single tool that handles all communications, voice, text, chat, email and there's no special equipment needed. The platform is easy to use, whether you're an agent, supervisor or IT administrator. The Kixie team will also provide you with new feature releases to ensure you exceed customer expectations today and tomorrow...I absolutely love it!
★★★★★22.10.2019
Kixie has revolutionised the way I work. Being able to monitor my call activity throughout the day and run reports to work out patterns and trends makes it much easier to target myself and understand what drives results. Additionally, the SMS feature makes it much more accessible for me to reach out to my clients on a friendly platform which they can respond to. Overall it is a user friendly, easy software to use which has made my working day and out reach to clients much easier and has had a high impact on my day. I wouldn’t hesitate to recommend Kixie to anyone, it is brilliant.
★★★★★11.9.2019
The app is great, call quality is very good too. pricing is okay compared to other bugy solutions I have tried. They combine everything that I need in one place without any bugs, and seamless on-boarding experience. Very simple to launch, work with, and instant updates to pipedrive deals and contacts. What Kixie can improve to become better: -The user interface and design can be alot better and improved, all the functionality otherwise works well and is very dependable. -Would be great if you include more calling time to the monthly bundle of 5hrs.
★★★★★3.9.2019
We Started using Kixie about a year ago, ever since we started using this program, I have saved so so much time. It links directly to Pipedrive, records all calls for review later, automatically links call outcomes and the call recordings to the customer and deal in Pipedrive. Powercall 1-click calling, SMS messaging is super easy to use with SMS templates and a drop down menu for selecting which one I want to send, and voicemail drop gives me amazing control and speed over what I send to my customers. I never have to sit on the phone repeating the same generic voicemail message for hours a day again. All I have to do is record a message that I want to send to a customer, then as soon as the customer's voicemail answers, I just select which recording I want. I can't praise Kixie enough for all their work on this phenomenal program. The only issues that I have found so far, are the occasional hiccup with caller ID showing the wrong name or nothing, and sometimes there is a slight delay on the phone, but that might be my internet connection. In conclusion, I would rate Kixie 9.5 out of 10 stars for it's ease of use, excellent features, not to mention their customer service is out of this world.
★★★★★30.7.2019
We started using Kixie over 3 years ago, it has been one of the most valuable tools used by our team over the years. Our client-facing managers use it to record conversations with clients right on to Pipedrive and our sales folks use Kixie to make the entire process more seamless and efficient. The prospects calls get recorded on Pipedrive automatically leaving a trail of conversations that can be managed before calling a prospect and picking up right where we left off. The Kixie team is very responsive and excellent at solving any small hick-ups that may arise. We highly recommend Kixie to any company that needs to manage their CRM or account management efficiently, we will sure keep using this great service for years to come.
★★★★★30.5.2019
Kixie has been a tremendous tool providing the ability to track conversation in Pipedrive and save time allowing to drop VM for clients. The only issue is not so much with Kixie but with my Plantronics wireless headset not updating firmware that will cause poor connections. The support team is always responsive. Used this product for almost a year:)
★★★★★17.4.2019
We implemented Kixie about 6 months ago and it has been good. There were a couple hiccups with it being down but was addressed in a timely manner. The longest it took was about 30 min. I am still learning all the things it can do but for now, it got us going. We were up and running fairly quick. Set up is easy and dashboard is very intuitive. Love the admin/manager features. Basic log and recording calls and dialing out are easy to set up...but I recommend to take the time to learn everything Kixie can do for you so you can take full advantage of it. That's my next step....is to learn all those features. Our account rep, Jason M., is awesome and have been very quick to respond to any issues we have. I do admit, not a fan of the quarterly billing...maybe nice for Kixie to consider monthly billing and annual billing. Other than that, I highly recommend.
★★★★★8.2.2019
Kixie is a wonderful app! I love that it allows me to track and maintain communication with my clients. I love how it intergrades with Pipedrive and keeps a record of all my calls and text. The app version on my phone is convenient too! I love it when I am on the go!
★★★★★31.1.2019
Love Kixie! Makes my day so much easier. I love being able to use it on my cell phone or my desktop. It is very easy to use and I love that it records all the calls. I also enjoy that I can text. I do wish that it would add when the number pops up on my cell I would know that it was a Kixie call. Other than that, it is great!
★★★★★17.1.2019
Was introduced to Kixie by an ex-colleague. Liked the simple interface and click-to-call feature. Taking into account the number of calls I make in a week, eliminating copying and pasting numbers really saved me time. The plan I am on does not have unlimited minutes, but I never go over the threshold and I do make a lot of calls. I upgraded to the Kixie enterprise plan recently for the use of Pipedrive integration, voice mail drop, etc. Initially, I was only using the voice mail drop as there was a bug in the system. Voice mail drop is great as I am able to leave a pre-recorded voicemail every time I cannot get through to someone. Saves me a lot of time! You just have to time it correctly, but I think this comes easily with practice. The initial bug was addressed after a couple of emails back and forth with the Kixie support team. Since then I have been using the CRM integration on the Kixie power dialer. It’s good to see the details of the person you are contacting pop up and then based on the outcome, be able to leave dispositions, make notes and schedule follow ups. Overall, for the cost of Kixie and the features it has, I think it’s a great enhancement to any small business.
★★★★★18.12.2018
Kixie is working great for my business. My business has grown since I have started using Kixie. Only I wish they come up with an app where I can use it through my cell phone. Anyway so far no issues with the quality of sound. The dashboard is also awesome. I would definitely recommend to other people to try Kixie.
★★★★★3.12.2018
Kixie integration has worked really well for our business. It allows customer service and sales to be on the same page when working through onboarding and ongoing issues because of the automatic call linking. We like call recordings being stored in our deals as well. This has helped a lot with being able to review the conversation for details that may have been missed. We'd used other dialers in the past but Kixie stands about them for call clarity and abundance of features. For me the support has been outstanding. We've had issues unrelated to Kixie such as poor internet connection in our office and kixie was willing to go above and beyond to make sure that the call clarity was good for us by suggesting solutions to fix the issues. They are always really responsive, and their support is prompt and personal. The most useful feature of kixie is their rich dashboard allowing us to track statistics, and identify strengths and weaknesses in our sales team. We've been customers for about a year and a half and kixie has become a very important part of our business. I would recommend kixie to other sales teams who do any significant amount of prospecting via inbound and outbound calls.
★★★★★26.11.2018
Overall, the biggest perks to us are the ease of use and integration with Pipedrive. While it does have the updates that require a refresh and the occasional call that doesn't complete/connect, I've found most dialers to have small bugs and this one gets the job done 99% of the time.
★☆☆☆☆1.11.2018
Updates itself all the time and leaves annoying banners on EVERY chrome tab saying you need to refresh the tab for Kixie to integrate. This is even after I turned off 'click to call', which puts a numberpad picture in front of every phone number looking numerical sequence on every site, making some things illegible. So these banners telling me forever that I need to refresh the tab at the top of the page mean that every google sheet cell I try to click with my mouse pointer, I actually click 2 cells below. And I have MANY tabs open (I work in a software company, we tend to use lots of tabs). This is fine for a quarterly software update. But this has been happening every few days now and is driving me and my team nuts. Example here: https://cl.ly/8d9efc497946. Call functionality is not what it could be. Many calls come in and I have no answer button displayed, so they leave a voicemail and I have to call them back, which of course stacks up our subscription price. And the subscription price is not cheap. Overall we came to Kixie because we were sick of DialPad, but now we will continue our search for another phone provider. Integration with Pipedrive is good and the power dialler feature + auto-leave voicemail is great, but this just isn't for us in a team-wide adoption.
★★★★★20.9.2018
I really like the ease of use with Kixie, especially as the Kixie team continues to update the features and improve the user experience. By far my favorite aspect is the CRM sync, as this has made for much easier record keeping and lead tracking. That's a bonus for us, but it's also great for our leads in that they have an improved experience when interacting with our reps. The setup to get started is also incredibly simple, and it makes integrating new users much smoother. In addition to the ease of use, Kixie's customer service is outstanding; the department is labeled as "Customer Happiness" and I can see why. There is enough material in the Support Center that often, I can find information or resolution without having to even contact support. However, if I truly need a human to help me, I know I can reach out to someone directly. No matter how many questions I have--or even suggestions--our rep, Alex, is always willing to listen, help, and does so with a wonderful attitude. He always makes sure any issues (which are few and far between) become fully resolved. I truly appreciate that level of service and care.
★☆☆☆☆17.9.2018
The technology is good albeit doesn't do everything they say it does. The price is outstandingly high compared to the other solutions available to Pipedrive users. The customer support/service was the deal killer though. Their support and service is horrible. Their sales team will tell you certain things will be available and integrate with Pipedrive that are not available. They will tell you it is in development and will be available shortly but it won't be. I would use a different telephony system.
★★★★★12.9.2018
Kixie has been a great resource for us to do outbound and inbound sales and customer service. We primarily use it because of its ease connecting to Pipedrive. The set up is incredibly easy and we have access to numbers across different cities, states and countries. The best feature of Kixie is that every time we complete a call the call is tracked easily as an activity against the user in Pipedrive, which saves data entry time and allows us to easily review all interactions including recordings if we wish. No more missed data because of human laziness! The kixie powercaller is unobtrusive and with click-to-call we can easily click any number to call customers without hassle. The powercaller also allows us to send and receive SMS text messages which is great for another means of customer support. The SMS text messages are also instantly added to the customer in Pipedrive. The powercaller also allows you to easily add notes and we do this via means of disposing our calls which quickly and easily gives context to a call, saving a considerable amount of time, and simultaneously helping us with reporting. All in all, we've had a really great experience with Kixie and the Pipedrive-Kixie integration is one of the best and most powerful in our arsenal of operational tools.
★★★★★27.8.2018
I have been in the contact center business for 12 years now and have had used several phone services, but Kixie in my opinion is the most reliable and effective phone service I have used so far. Its clear connection and user-friendly interface adds value to my work. Moreover, I like how efficient their customer support is. They really take time to make sure your issue is resolved. Overall, the tool and the customer support make Kixie a very reliable tool and I am 100% recommending this to all freelancers out there!
★★★★★16.8.2018
When calling 100+ phone numbers in a day, it's critical to have a reliable tool on your side. And Kixie is just that. It's easy to use, effortless and overall fantastic! I love features like call tracking and voice recording. Since my use of the application, it has made my job so much easier. so THANK YOU kixie.
★★★★★14.8.2018
Kixie has been a wonderful resource since I've started at this company. They make tracking calls, recalling information on leads, and compiling pertinent information to work off of super easy. They're always responsive when we reach out with questions about operational things, and Jason has been great at fielding our concerns. Would definitely recommend! It has been great learning the ropes with Kixie being a cornerstone in our workflow.
★★★★★14.8.2018
The only thing easy about sales is using Kixie. The tracking tools let your team know where they are in terms of calls made, connections made, and talk time. People lie, numbers don't and Kixie lets you know exactly where you are. The ability to listen to recordings right after a call allow for training moments to happen when the call is fresh. On the off chance that something isn't working- Jason and Alex are just a call or email away- when time is money, their response time is almost instant.
★★★★★13.8.2018
Kixie is a simplistic yet effective CRM which has improved the way in which our company manages agents. The systems continue to improve as well as the filtration system which allows us a company to find the right clients for the right deal. Haven't had any problems yet!
★★★★★13.8.2018
Kixie is a fantastic tool that has been very effective. It is very reliable with clear connections and great tracking tools. We are able to track calls, listen to recordings and know exactly when a lead was called and who called it. Also Kixie support has been fantastic. If anything ever comes up Jason and Alex are always available. I would highly recommend using Kixie!
★★★★★10.8.2018
Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it.
★★★★★10.8.2018
Kixie is great! I've used it as a rep and as a manager. The power dialer is an awesome feature and I love that I can easily track down call recordings! Also their team members are super responsive and go the extra mile. Shout out to Alex and Jason for all you do :)
★★★★★10.8.2018
I have been using Kixie since I got hired by our Company. For me it is a very important tool since majority of our Clients are contacted via telephone. We can call different locations. It has clear connections. User friendly. Manageable, easy tools and can give you accurate information when generating a report. I can review my own calls also gives you details of call history. Great feature is the text messages capability as it will let you send messages to your clients when they cannot talk over the phone. When there are minimal issues, Kixie support is always ready to help you fix it. They have great reps who emails you, texts and also call you to do some troubleshooting to make sure everything is resolved. It has voicemail drop feature a great feature especially for Sales who make 100 to 200 calls a day to not leave a voicemail all the time and just save a recording of your voicemail and do a voicemail drop so your client can call you back. Kixie can also be linked to our very important tool Pipedrive and imagine how we can just make notes through Kixie and it will automatically saved on our Pipedrive, it will save you time and will keep you going. No hassle No fuss. Kixie will also send you record of everything that transpires like voicemails and texts on your email so since they don't have a mobile app yet you will still not miss those messages and voicemails as you can access it directly on the email you used to register for a Kixie Account. Kixie can has call forwarding feature as well. Important feature is their Kixie Dashboard where you can see your productivity for the day so you will know what to improve or if you did great that day. Overall I will give Kixie 5 Bright Stars!! Thanks.
★★★★★10.8.2018
Using Kixie for Telemarketing throughout the last month has been the best VOIP experience I've had and I've used 2-3 different systems. The Local Presence dialer and cross platform compatibility really make the difference for me!
★★★★★10.8.2018
Using Kixie has opened our eyes to how productivity can go up. Now everyone see how they are doing on the call time leaderboard. Being able to link kixie to pipedrive has help greatly too as everything is connected. We can't think of having a different phone system!
★★★★★7.8.2018
I've been working with Pipedrive and Kixie for a couple years now and have found the integration very helpful. When I was a user I appreciated the simplicity of being able to just click any phone number within Pipedrive and have it place my call. Now as a manager I appreciate that all those calls made by sales reps are recorded and added inline on the deals. It makes it quick and easy to clarify information and provide coachable events to the sales team. As we've grown from a team of 15 to 40+ we've been able to easily scale without any hiccups or issues onboarding new hires; the system is intuitive and gets my team on the phone faster and more frequently every day.
★★★★★6.8.2018
Kixie records, send SMS messages and syncs right to my pipedrive. Real estate is a busy industry but with this tool it helps get it done! I would recommend using kixie for any industry. It allows productivity to flow and thats whats key to a successful business! Kristina Knox Atlanta, GA
★★★★★4.8.2018
KIXIE is absolutely phenomenal. Folks, I am in Sales, KIXIE in conjunction with Pipedrive CRM is literally a "Machine" if used correctly. KIXIE is not just an integrated Voice System, it is a necessity if you want to be a "Rain Maker". Lets face it Sales gurus, if anything lacks its "Cash Flow" & "Productivity", however, KIXIE along with the effort will deliver in EVERY way possible. I have increased my Sales by 43.7% Per Month YOY, my close % by 28%, and have nearly DOUBLED my earnings. It is as easy as point and Click, Edit, Schedule....DONE..... I highly recommend KIXIE if your in Sales and the phones are a large part of your equation. I have not one bad things to say. Simply the BEST. Nick C. Palm Beach, FL n.cangelosi@sculpturehospitality.com
★★★★★24.7.2018
*Disclaimer: I work at Kixie and we use Pipedrive.* Kixie is the best sales VOIP solution. Want to review your calls with recordings - you can! Want to log all your calls in Pipedrive - it does! It has local presence dialing for a fraction of the cost. Their CS team is the best. They have SMS and VM drop too. It's by far the most useful system to grow your sales team, outshine your competition, and make your CEO happy with $$$ - use this tool!