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Zendesk
Pipedrive Marketplace · Support my customers · Gratis
Sync Zendesk and Pipedrive to know who to contact and quickly create tickets or deals.
REVIEWS
31
⌀ RATING
4.0
REVIEWS/TAG
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REV/INSTALL
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INSTALLS
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MOMENTUM
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FEATURES · WAS DIE APP KANN
- Zendesk
- Add public Zendesk ticket
- Zendesk notes
WETTBEWERB · SUPPORT MY CUSTOMERS
| App | Reviews | Rating | Momentum |
|---|---|---|---|
| BoldDesk | 0 | 0.0 | — |
| Fibbler App | 0 | 0.0 | — |
| Front | 13 | 4.5 | — |
| Helpwise | 2 | 3.5 | — |
| Missive | 13 | 4.5 | — |
| Trengo (legacy) | 0 | 3.5 | — |
| Worktual Contact Centre | 0 | 0.0 | — |
| Zeeg | 0 | 0.0 | — |
🤖 FEATURE-GAP · WO 20 % BESSER
Noch keine Analyse — „Analysieren" oben rechts startet sie.
💰 MONETARISIERUNG · LOHNT DER NACHBAU?
💰 MONETARISIERT
Gratis
📈 MOMENTUM
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📊 SKALA
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SCREENSHOTS
BESCHREIBUNG
Zendesk offers a ticketing system designed to help companies track, prioritize and solve customer support interactions. By integrating Zendesk with Pipedrive, sales and support reps see the bigger picture and improve their customer communication.
The Pipedrive–Zendesk integration allows reps to access Pipedrive customer information from Zendesk and vice versa, seamlessly create tickets directly from Pipedrive and open new deals from Zendesk. This eliminates the need to switch between apps, enabling faster resolutions and a more efficient sales workflow.
After installing this app, Pipedrive users can create tickets directly from deals and view the following information from Zendesk:
- Ticket number, subject and status
- Ticket creation date and last update time
- Participants
And Zendesk users can create deals directly from support tickets and view the following information from Pipedrive:
- Person name
- Organization
- Deal title and status
- Deal value and currency
- Deal creation date
REVIEWS (31)
★☆☆☆☆30.3.2026
I cannot sync holidu4.zendesk account (Partner Support email). Only the CHT tickets are displayed in the AM deal
★★★★★7.11.2025
Zendesk is a great app for generating and managing trouble tickets. It is lightweight, easy to use and cost effective. At Gripcom have been using it for years.
Now with the integration to Pipedrive it is even more powerful with all staff able to view and create tickets for their accounts.
★★★★★6.9.2025
great
★★★★★5.9.2025
great
★☆☆☆☆26.8.2025
I've had several chats and other tickets with an admin and those tickets have not synched from Zendesk. I checked both the "People" and "Organization" pages.
★☆☆☆☆15.8.2025
At least zendesk case ID like general information should be seen by users without Zendesk license. By nature most of the Zendesk users don't have Pipedrive license due to different user profiles, thus this app not works as expected
★☆☆☆☆22.7.2025
it regularly stops working. not useful at all.
★☆☆☆☆17.6.2025
interface très moyenne
★★☆☆☆19.11.2024
Não sincroniza em todos os tickets.
★★★☆☆13.11.2024
It should have a preview of the ticket description. Also, it would be great to have the possibility to place an internal note.
★★★★★25.10.2024
We have been using Zendesk since starting the business. It is very easy to use for both agents and customers and is very fast.
Tickets can be updated from desktops or mobiles for engineers in the field.
It has has enabled us to give excellent support quickly and efficiently.
Support at Gripcom Limited
VoIP Telephony
★★★★☆25.10.2024
Very good but still improvable. I would like to add activities in bulk. Selecting multiple deals and add "Follow Up Call" to all
★☆☆☆☆17.10.2024
Today is working very slowly
★★★★☆17.10.2023
Seems to be good but I dont use it very often.
★★★★☆16.10.2023
Ainda não consegui fazer a integração das duas plataformas.
★☆☆☆☆11.10.2023
Interface en haut a gauche pas sexy.
Necessité de rentrer dans chaque ticket pour savoir ce qu'il en est
★☆☆☆☆15.9.2023
Has never worked for me.
★☆☆☆☆31.8.2023
Less to zero interaction
★★☆☆☆29.8.2023
I wish it was two-way communication so that the customers in Pipedrive were already populated in Zendesk. Tracking support ticket status from Zendesk inside of Pipedrive is minimally effective. Things seem to work though, so two stars for that.
★☆☆☆☆27.7.2023
Very often emails from Zendesk are not syncing at all to pipedrive.
★★☆☆☆17.7.2023
Needs to show more updates about the ticket
★★☆☆☆21.6.2023
Ne fonctionne pas super bien.
★★★★☆22.5.2023
Seems good so far
★★★★☆15.5.2023
It has been great to have Zendesk added.
★★★★★2.5.2023
É ótimo ter as informações disponíveis.
Nada a reclamar.
★★★☆☆24.4.2023
Not always accurate but great when it is! Would like to see it open in another window so i can see the PD deal and the ticket at the same time though.
★★★★★14.2.2023
The Zendesk integration has been good for keeping track of the additional emails that come in for agents and follow ups.
★★☆☆☆4.11.2022
Not so good, I can not see the information.
★☆☆☆☆10.8.2022
Pretty pointless. This app only works if you personally have both a Pipedrive and Zendesk account. Only my colleagues in support can see Zendesk information in Pipedrive
★★★★★4.8.2022
What works well:
I find it useful to see Zendesk tickets while looking at a Pipedrive Organization.
What could work better:
Sometimes it stops working and I have to uninstall and install it again.
★★★☆☆16.12.2021
The information the integration provides is too scarce. Sales and support are different teams and the information can't tell the sales teams what the ticket is about or the support team the history with the client. It just says if a ticket is open in Zendesk or if the deal is open in Pipe